Frequently Asked Questions
We can only offer you a refund in the event that one or more of the following criteria are met:
* Your bank / Paypal account was fraudulently charged.
* You provide a reasonable explanation as to why a refund should be made.
* The ZIP file/s have not been downloaded.
We cannot refund any customer who has downloaded the product ZIP file. Due to special pricing policies applied to bundled products (they are priced below the regular list price) we do not refund any bundled products. Please check the products you already own to make sure you do not buy any duplicates.