CONTACT US

Issues purchasing or downloading? Have a question or product suggestion? Would you like to work with us and/or tell us how awesome we are? All questions are welcome and we’d love to hear from you.

If you have a problem and require assistance we ask that you first check the FAQs, as answers to the most common support queries can be found there. If you don’t find the answer you’re looking for then you can drop us an email and we’ll respond within 24 hours. Alternatively you can message us directly using the Live Chat in the bottom left of your screen. 

GET REWARDS!

Welcome to Rewards, the brand new loyalty scheme from CONNECTD Audio. You earn Reward Points each time you spend with us, and the number of points you earn is based on how much you spend. We’ll give you 5 Reward Points when you register an account, and an additional 5 bonus points when you make your first purchase. 

 

Each product has a Reward Points value assigned, and you can see this listed clearly under the ‘add to cart’ button on each product page.

 

Once earned, Reward Points are stored in your customer account and can be redeemed at any time, giving you a discount towards purchases. Each Reward Point is worth £1, so 10 Reward Points gives a £10 discount and there’s no minimum or maximum amount that you can use in a single transaction, provided you have the Reward Points available. When you are logged in and you navigate to your account, you’ll see your current Rewards Points total displayed in the dashboard.

To redeem your Reward Points, simply select the option ‘Use Reward Points?’ on the checkout page before you proceed to the payment. It’s highlighted below in red.


 

Once they’ve been applied, a discount appears in the cart as ‘Reward Points redemption’. From here you can proceed to checkout using your preferred payment method.
 

We’ve endeavoured to make the process of earning and spending your Reward Points as enjoyable and pain-free as possible, but as always, if you have any questions don’t hesitate to drop us an email, or talk to us directly using the Live Chat option at the bottom left of your screen. 

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